Quiz

Exercise

(Page 7)

1. The doctor made the patient stay in bed.
2. Mrs. Crane had her house painted.
3. The teacher had the class write a 2000-word research paper.
4. Don got some kids in the neighborhood to clean out his garage.
5. We had a professional photographer take pictures of everyone in our wedding.
6. Alice stopped at the service station to have the tank filled.
7. I got Mary to lend me some money so I could go to a movie last night.

Exercise 1

(Page 15)

1. George is a careless writer. He writes carelessly.
2. Frank asked me an easy question. I answered it easily.
3. Ali speaks English very well. He has a very good pronunciation.
4. Hannah dance beautifully. She is a beautiful dancer.
5. Hugh sneaks in quietly. The house he is in is very quiet.

Exercise 2

(Page 16)
Which is the adverb or adjective?

1. I find this case unusual. (Unusual = Adverb)
2. He was nervous about it. (Nervous = Adjective)
3. I found the money easily. (Easily = Adverb)
4. We became thirsty. (Thirsty = Adjective)
5. He suddenly became suspicious. (Suddenly = Adverb)
6. He gets tired very quickly. (Quickly = Adverb)

Exercise 3

(Page 21)

Change the form A→P or P→A

1. A : Tom opens the door.
   P : The door is opened by Tom.
   
2. A : Shakespeare wrote that play.
   P : That play was written by Shakespeare.
   
3. P : The lesson is going to be explained by the teacher.
   A : The teacher is going to explain the lesson.
   
4. A : When did someone invent the radio?
   P : When was the radio invented?
   
5. A : Shirley has suggested a new idea.
   P : A new idea has been suggested by Shirley.
   
6. A : Bill will invite Ann to the party.
   P : Ann will be invited to the party by Bill.
   
7. P : Costumers are served by waitresses and waiters.
   A : Waitresses and waiters serve costumers.
   
8. A : Does Prof. Jackson teach that course?
   P : Is that course taught by Prof. Jackson?
   
9. P : I won’t be fooled by his tricks.
   A : His tricks won’t fool me.
   
10. It rained hard yesterday.
    This sentence is cannot be changed because it does not have passive voice as it is an intransitive verb. The “Intransitive verb” is a one which do not have any direct object. In that sentence there will be no words to express who or what. There will be a word or a phrase followed by the intransitive verb. Most of the intransitive verb will be without the direct object.

Small Exercise

(Page 23)

Change it into passive voice using both indirect and direct object

1. Someone handed Ann a menu at the restaurant.
   Indirect Object : Ann was handed a menu at the restaurant.
   Direct Object : A menu was handed to Ann at the restaurant.
   
2. They will send you a bill at the end of the month.
   Indirect Object : You will be sent a bill by them at the end of the month.
   Direct Object : A bill will be sent to you by them at the end of the month.

Task 1

Ruangguru is the largest technology company in Indonesia that focuses on education-based services. We have more than 15 million users and manage 300,000 teachers offering services in more than 100 subject areas.

Ruangguru develops various technology-based learning services, including virtual classroom services, online exam platforms, subscription learning videos, private tutoring markets, and other educational content that can be accessed through the web and Ruangguru applications.

We have also been trusted to partner with 32 (out of 34) Provincial Governments and 326 Municipal and Regency Governments in Indonesia.

Ruangguru has also won a number of awards at home and abroad, including the Solver of MIT, the Atlassian Prize, UNICEF Innovation to Watch, the Google Launchpad Accelerator, and the ITU Global Industry Award.

The company was founded in 2014 by Belva Devara and Iman Usman, who both made it into the ranks of successful entrepreneurs under 30 years through Forbes 30 under 30 for the consumer technology sector in Asia. In 2019, they received an award as an Emerging Entrepreneur from Ernst & Young.

Ruangguru has a mission to provide and expand access to quality education through technology for all students, anytime and anywhere.

We believe that education is the right of every human being. We also believe that education is the ticket for a better future. Therefore, we aim to provide educational services and learning materials from the best Indonesian teachers, which can be accessed by all students wherever they are at affordable costs.

We also aim to improve the quality of teachers by creating jobs and additional income for teachers in Indonesia. Ruangguru believes, with the improvement in the quality of teachers, the quality of education in Indonesia will also be better.

Ruangguru also believes that technology makes it easy for students to access quality learning material. Wherever they are, Ruangguru can help students' learning process without space and time restrictions. We also believe that technology can help students, teachers and parents to carry out their activities more effectively and efficiently.

Simple Present Tense
1. Ruangguru is the largest technology company in Indonesia
2. We have more than 15 million users and manage 300,000 teachers
3. Ruangguru develops various technology-based learning services

Simple Past Tense
1. The company was founded in 2014 by Belva Devara and Iman Usman
2. Who both made it into the ranks of successful entrepreneurs under 30 years through Forbes 30 under 30 for the consumer technology sector in Asia. In 2019
3. They received an award as an Emerging Entrepreneur from Ernst & Young.

Gerund and to Infinitive
1. We have more than 15 million users and manage 300,000 teachers offering services in more than 100 subject areas
2. Ruangguru develops various technology-based learning services
3. Ruangguru has a mission to provide and expand access to quality education
4. We also aim to improve the quality of teachers
5. Ruangguru also believes that technology makes it easy for students to access quality learning material.

Personal Pronouns
We, it

Source :

https://ruangguru.com/general/about

English for Business 3

TOPIC 1

LETTER OF ORDER, LETTER OF ORDER ACKNOWLEDGMENT, AND LETTER OF DISPATCH

Letter of Order

December 30, 2019

Ms. Risa Nur Hadijah
AccOne Enterprise

Jakarta

Dear Ms. Risa:

Good day!

This letter is about our recent meeting last December 25, 2019 when we visited your store in connection with purchase of notebooks for our school.

We are pleased to place an order of 2,000 pcs. Notebooks with item number of #1251 that to be used by our student this school year.

We would appreciate if the order is delivered at our school next month so that we can start selling it to our students during enrollment.

As we both agreed we will pay 50% of total price upon delivery and the remaining balance will be on one month pay basis with 20% discount.

We hope to receive these notebooks at the earliest possible time. Please feel free to contact the undersigned for any clarifications in the order details.

Sincerely yours,
Mr. Bintang Widya A

Letter of Order Acknowledgment

December 31, 2019

Mr. Bintang Widya A
Karasuno Highschool

Depok

Dear Mr. Bintang,

We would like to take this opportunity to thank you for your recent order, placed on December 30, 2019, order number PO15202.

Your order is being processed and will be shipped out to you within the next (48) hours. You will receive a second confirmation letter updating you on your item's status during transit.

We aim to continuously provide a fast and efficient service, should you not be satisfied with something, please do not hesitate to contact our customer service support center on telephone number (021-567333) quoting your order number in full and one of our representatives will do their best to assist you.

Please be sure to keep this letter and information safe for all future communications with us.

Kind regards,
Risa Nur Hadijah

Letter of Dispatch

January 2, 2019

Mr. Bintang Widya A
Karasuno Highschool

Depok

Dear Mr. Bintang,

We would like to inform you that we have sent the notebooks you requested with order number PO15202. We hope this will provide you with all the information you need regarding the product you ordered.

We expect that you will receive the package by January 3. However, if you do not get it within that time span, please get in touch with me immediately so I can do something to rectify the situation.

Upon receiving the package, please also inform us if everything is intact. Once you have what we sent, we will be calling you to provide you with further instructions.

We appreciate this opportunity to serve you and we look forward to doing business with you again.

Kind regards,
Risa Nur Hadijah

TOPIC 2

ADVERTISEMENT

TOPIC 3

INNOVATIONS AND THEIR REAL EXAMPLES

Manager : Good morning ladies and gentle man. Thank you for coming today. My name is Ikhsan Azis as a Product Manager of Apple. Today, I want to present our new product innovation. Let’s get started.

Manager : As you know, our company focused on technological innovation. Nowdays, we need tools to ease and help us to do our daily works. Today, I want to present three new innovation products.

Manager : The first product is "iPad Pro". This is the new Ipad Pro. It’s unlike any Ipad or anything we have made before. Because everything has changed. Starting with the screen, as in all screen that goes edge to edge on an imposibly thin profile. No thinner, no, thinner than that. Yeah, that thin. So, It’s not impossible. It’s just required fitting a larger display into a smaller form. Tunning individual pixels to create perfectly rounded corners. Reenginneering the truedepth camera system. Making the speakers smaller but louder. Adding microphones, shrinking LEDs. Pushing it all to the very edge, so it fits within that narrow border with everything still weighing about a pound. So when you hold it, the technology seems to recede and you’re left feeling like you’re essentially holding light. That’s because the liquid retina display is our most advanced and responsive display ever. There’s no more but home button because it has face id, the most secure and seamless why to unlock your Ipad. It’s been redesigned to work in any direction, so there’s no wrong way to unlock it or use it. It also has the most powerfull and smartest chip we have ever made. Made even smarter by the Apple neural engine, no on Ipad for the very fisrt time. It’s powerfull enough for Photoshop. Yeah, real Photoshop! And because of the chip, everything you do, like surfing the web, messaging at the same time, dragging and dropping, is faster than ever, and faster than 92 percent of portable PCs. But that’s not all. We didn’t just think about the Ipad or the accessories, but how they all connect. That’s why there’re 102 magnets, all precisely aligned to create a perfect system. And with usb-c, this now connects to camera, Iphone, TV, and other. This makes things easy, even if what you do is complex. Ipad Pro is more versatile, more portable, more capable. It’s like a computer, but unlike any computer. This is the New Ipad Pro.

Manager : The second product is "Apple Watch Series 5". This watch tells time. And takes phone calls. And this watch tells time, and turns on lights, and opens up doors. This watch tell times and communicates with satellites 12.427 miles above the earth. It wakes you up and gets you onto subways. And plays every Elton John study album ever recorded. This watch tells time and sets timers. And such your pace and warns you when it’s too loud. And takes your friends, and open “portals”. Just kidding. And tracks your distance under water. And starts competitions. And accepts challenges. And tracks your workouts. And tells you which direction you should be going. And reminds you to breathe. And has an app that measures that exact timing of the electrical waves travelling through the upper and lower chambers of your heart, otherwise known as an electrocardiogram. So in conclution, just to reiterate, this watch tells time among other things.

Manager : The third product is "iPhone 11 Pro". Every detail has been used as an opportunity to set new standards in design, quality, and engineering ensuring it will deliver uncompromising performance in any situation. At the core of the iPhone 11 Pro design is a stainless steel structural band and a three-dimensional glass back made from the toughest glass in a smartphone. It’s sculpted from a single solid sheet, reinforced down to the atomic level, and then brought to life in one of four textured matte finishes. The enclosure is designed to withstand what life can throw at it. Rigorous testing and refining have helped createa durable dust and water resistant iPhone. The apple designed A13 bionic chip is the most ambitious to date. It’s the fastest chip ever in a smartphone yet more efficient than ever. And with new optimized batteries that give you up to five extra hours in your day, you get more pro performance in an iPhone for longer than ever. The triple camer system combines cutting edge technology with the extraordinary ease of iPhone. The redesigned camera iinterface complements the new hardware with a more immersive and intuitive experience. Telephoto, wide, and new ultra wide cameras. You can now view four times more scene in your photos and videos with the ultra wide. All new night mode allows you to capture images never before possible on an iPhone in drastically lower light. The highest quality video a smartphone is now even better. With extended dynamic range now at 4K at 60 fps, you ccan record pro quality video at twice as many frames per second. Editing tools previously reserved for photos now make editing your videos a pro level experience. Perfect and then play back your footage on tthe new super retina XDR displaythat has the highest pixel density of any aplle device. Privacy is built into every iPhone from the ground up from IOS 13 to Face ID, the most secure facial authentication in a smartphone, wich now works from greater angles and is even faster. This new line of iPhone has benn pushed to extremes like never before, ensuring that each part is worthy of the name iPhone 11 Pro.

Manager : I think enough my presentation today, thank you for attention. Are there any question?

Bintang : I would like to congratulate you about the new products. There's an upgrade from the last model. My name is Bintang. I'm from Indonesia. My question is how about the price here? And as you know that Apple products always comes late in Indonesia, so can you tell me when the new products will be present in my country? Thank you so much.

Manager :

Manager : 

Tiffany : My name is Tiffany. I'm also from Indonesia. My question here is about the guarantees. How long does Apple provide guarantees for all these products? Thank you.

Manager :

Source :
apple.com
ibox.co.id

English for Business 2

Topic 5

DISCUSSING A BUSINESS PROGRESS

A. STATE A BUSINESS JOB

Tiga Pesta is a service for weddings, bridal showers, birthday party, general meetings, etc. For further informatio, you can reach me on our application, "Tiga Pesta : Event Organizer". Through our application, available service options that we provide. Not only that, you can also order our services through the application by creating an account first.

For birthday party, Tiga Pesta offers a recommendation for the type of event that is appropriate for the age of the client. Our services always update according to the changing times that occur.

For weddings and bridal showers Tiga Pesta offer recommendations to client, and we also provide various types of souvenirs (can be seen through the application).

Currently, Tiga Pesta are running a birthday project for teenagers aged 17 years, with the theme "Sweet Seventeen: Nia". In this project, we give a glamorous impression with a red-silver interior and this is in accordance with the wishes of client. At this event, we invited famous guest stars in accordance with the wishes of client is Marcell.

Our program has received recognition from various groups in Indonesia and Southeast Asia. Lately we focus on the event that the client wants whether it's a birthday party, a 7-month celebration, (bridal shower), public meetings, weddings etc. We have served 250 events throughout 2019. Including major events of state officials and among artists. Every year we offer or offer a different concept for the event that the client wants. We have 1000 employees who are ready to serve, our employees are all trained and educated. These three parties have received many prestigious awards. Last month we handled clients with the concept of a luxurious and elegant wedding party, starting from the concept, wedding dresses, decorations are all handled by professionals, we work a lot with people who are experts in their fields such as cosmetology, decoration etc. We continue to innovate so that in the future much better, and will continue to prioritize client satisfaction.

B. BENEFIT FOR ALL THE RELATED PARTIES

In this globalization era, we develop digital-based systems to make it easier for clients. As for the payment system, we offer a discount 5% if the client pays in full, and we accept credit payments with 0% installments for 3 months.

C.   I – P – O 

In this Sweet Seventeen project, we are working with "Lola’s Kitchen" in providing cathering services, Lola’s Kitchen itself is a cathering service that has been recognized by several countries in Southeast Asia so that the consumption section will not be doubted. Not only in the gathering, for the decoration section we also work with the "Weewo Design Organizer" who is responsible for decorating the event.

First of all we will gather for a briefing with the client regarding the desired concept. Furthermore, our party in charge of the cooperation will contact some of the services above and confirm directly regarding the time agreed by the client. For the final stage, 5 days before the event we will go directly to the location to see what conditions are possible or not possible, so that we can discuss this again with the client.

During the event, we were still standing by conditioning the area around so that it goes smoothly.

D. PROJECT SCHEDULING

November, 8th 2019 : Briefing with client

November, 11th 2019 : Contact the cathering, decor organizer, etc

November, 14th 2019 : Second brefing with client to discuss our result

November, 15th 2019  : Finding a suitable location with client

November, 16th 2019 : Full inspection with team

November, 18th 2019  : Decor

November, 19th 2019 : event begin

November, 20th 2019 : Team evaluation with client

E. EXPERIENCES OF DOING THE JOB

INOVATION :

Tiga Pesta concept is very interesting, starting from the layout, the design of the building or room, as well as in accordance with the development of the era. Every year the tiga pesta offers very interesting concepts to the client and the client was very attracted towards the concept. Innovation the tiga pesta is in accordance with the deadline, so from my experience no clien is dissapointed with the services in the party. We continue to innovate so that in he future much better, and will continue to attach great importance to client satisfaction.

SKILL :

The employees at the Tiga Pesta have the appropriate skills with the field and are in accordances with applicable standards, so it does not need be afraid of using the services of the tiga pesta. Tiga pesta has been trusted in indonesia and in southeast asia. It’s been proven starting from the design of the room and dial are very nice in terms of color selection.

CREATIVITIES :

Tiga Pesta have a the creativity tat is extraordinary in terms of the concept. From past experiences, tiga pesta is a concept of halloween. Where everything start from the design dresses and cosmetology with the concept of halloween.

F. DELEGATION OF WORK

After we get a client, our team immediately provides a separation of duties between one employee and another, a manager of our direct assigns subordinates to work in accordance with client expectations without exception. That is about the concept of what the client wants as well as with decorations as what the client expects. Of course the team of times is ready to receive input. And a manager is certainly responsible for the performance of his employees, the division of authority is very important to get effective results, then the employee who handles the decoration must be about decoration, and with a predetermined time then the work must be completed and our team is solid and responsible answer to the work that has been given, so the client will feel satisfied with our performance. We sent 5 people in the make up section, 15 people in the decoration section and 10 people about the concept or design provided, H-5 we did a check before the event was held so that we could find out if there were any deficiencies. In the decoration section there are those who work outdoors, there are those who work indoors all the tasks are separated so that everything works well and efficiently. All the colors that the client wants are good for the color of the walls, curtains etc. we do it well and correctly because we do not want to disappoint the client. For cosmetology, we are free whether the clients themselves will provide concept input or from our team, because this project is from clients who want to submit themes with contemporary teen-style makeup, so we are ready to work on everything from makeup and dresses etc.

Topic 6

ASKING FOR AND GIVING OPINIONS

Customer service : Hallo, OndiHome Costumer Service, how may I help you today ?
Budi                 : I would like to make a complaint.
Customer service : May I know what the nature of the complaint is, sir ?
Budi                 : My internet connection has not worked properly for two days. It keeps connected and disconnected. And when it is connected, the speeds are very low.
Customer Service : I am sorry to hear that. Could you please tell me your client number ? I need it so that I could check if there is any problem with the network in your area.
Budi                 : Sure, my client number is 544B2W-3YG.
Customer service : Thank you. Our system shows that there is not any issue or maintenance in your area. Have you tried to restart the router, sir ?
Budi                 : Of course I have! What kind of question is that ?!
Customer service : I understand that you are upset, sir. I am just trying to comprehend the issue. I am afraid that I could not tell it from here. How about I will get our technician to come to your house to check it ?
Budi                 : Okay, that will work for me.
Customer service : Will there be someone in your house between 1 pm and 4 pm tomorrow ? Our technician will get to your house around that time.
Budi                 : Yes, my wife will be home.
Customer service : All right. Is there anything else you would like me to help ?
Budi                 : No. Thank you.
Customer service : Very well, then. We will do our best to get your internet connection back to normal. Thank you for using OndiHome as your internet partner, sir.

Tomorrow at 5 pm

Customer service : Hallo, OndiHome Costumer Service, how may I help you today ?
Budi                 : Am I a joke to you, hah ? Where is the technician ?
Customer service : I am very sorry about that, sir. Our technician has gone since 2 pm. We will call him right now.
Budi                 : I am a professional trader and I used to make $ 1000 in one day. But because OndiHome, I have lost my time to make money.
Customer service : I am very sorry, Mr. Budi. We will send another technician to your home right now.
Budi                 : I am not at home right now. How about tomorrow at 7 am ?
Customer service : I am afraid that we cannot send our technician at that time, sir
Budi : Why ?
Customer service : We just start our operation at 8 am.
Budi                 : Ok. So you will send technician tomorrow at 8 am ?
Customer service : Yes, sir. We will send our technician as soon as possible.
Budi                 : I will be waiting.
Customer service : We will do our best to get your internet connection back to normal. We are sorry that you are having this situation.
Budi                 : Please be professional when you handle a problem. Customer satisfaction is number one in a business.

Customer service : Yes, sir. Thank you for using OndiHome as your internet partner

Topic 7

Astrindo Travel Services

PT. Astrindo Satrya Kharisma or known as "Astrindo Travel Services" has been serving customers since 1987, with branch offices located in Jakarta, Jogjakarta, Balikpapan and Bali.
Our loyalty for more than 30 years, supported by experienced staff and with sincerity to provide the best, has made Astrindo Travel Services as one of the largest travel agents in Indonesia.
We are committed to continue to grow and provide the best service only for you, to guide you to see the beauty of various tourist destinations at home and abroad.

Our Service

• Flight ticket

We provide domestic and international flight tickets at competitive prices

• Train ticket

Get the convenience of purchasing train tickets in all Astrindo Travel Services branches

• Cruise

Enjoy a cruise that spoil you with us in various parts of the world with a wide selection of cruises

• Travel Documents

Our experienced staff will always be ready to assist you in taking care of all the needs related to your travel documents

• Hotels Around the World

As easy as making a telephone call to make a room reservation for hotels around the world

• Travel Insurance

Increase the comfort of your trip with travel insurance options that you can adjust to your travel needs

• 24 hour service

We will give you wholehearted services 24 hours a day to guarantee your satisfaction with our services

SPIRIT AUSTRALIA

Departure 27 SEP / 25 OCT / 08, 23 NOV / 06 DEC 2019

Itinerary

• Day 01 JAKARTA - MELBOURNE

Today gather together at Soekarno Hatta airport to depart for the city of Melbourne, Australia.

• Day 02 ARRIVED IN MELBOURNE

Arriving in Melbourne, the city tour visits / passes PARLIAMENT HOUSE, FITZROY GARDENS, photostops in front of CAPTAIN COOK'S COTTAGE and SHRINE OF REMEMBRANCE monuments to world war heroes 1 & 2. (- / MS / MM) Hotel: Mercure Welcome / Equivalent

• Day 03 MELBOURNE - BRISBANE / GOLDCOAST

Flight to Brisbane. Upon arrival, head straight for Goldcoast to visit DREAM WORLD up close look at typical Australian fauna such as koalas, kangaroos and others, as well as exciting games such as Tower of Terror, Giant Drop, Wipe Out, and many more. (MP / - / -) Hotel: Alpha Sovereign / Equivalent

• Day 04 GOLDCOAST

Today's program is to visit Australia's largest film studio MOVIE WORLD. Enjoy interesting games like Lethal Weapon, Superman Escape, Batman Ride and Stuntman Ride. (MP / - / -) Hotel: Alpha Sovereign / Equivalent

• Day 05 GOLDCOAST - SYDNEY

Flight to Sydney. Upon arrival, visit / pass THE ROCKS, HARBOR BRIDGE, OPERA HOUSE, MRS MACQUARIES 'CHAIR, and PADDY'S MARKET (open Wednesday - Sunday). Afternoon enjoy lunch at CAPTAIN COOK CRUISE while down the beautiful Sydney Bay. (MP / MS / MM) Hotel: Travelodge / Equivalent

• Day 06 SYDNEY

Free program you can use to walk to enjoy the city of Sydney with your own settings. (MP / - / -) Hotel: Travelodge / Equivalent

• Day 07 SYDNEY - JAKARTA

Head for the airport for your flight back to Jakarta.

Tour Fee

Adult :

• Twin Adults 23,988 K
• Single Suppl. 4,600 K

Children <12 Yrs :

• Twin 22,488 K
• Ex-Bed 20,988 K
• No Bed 19,988 K

Etc :

• Include Airport Tax
• Astralian Visa 1,890 K

Tour Fee Includes :

• International economy class flight tickets with GARUDA INDONESIA (GA) flights with NON-REFUNDABLE conditions.
• International airport tax, Fuel Surcharge and airline insurance as stated above (** subject to change)
• Hotel accommodation 3 * / commensurate with twin share, if the single room is charged a single supplement fee.
• Transportation during the trip.
• Eating and traveling according to the schedule above.
• Entrance ticket of visited tourist objects.
• Airport handling at Soekarno-Hatta Airport on departure.
• A traveling bag & travel kit from Astrindo.
• An experienced Tour Leader from Astrindo.

Tour Fee Not Included :

• Australian Visa (prices can change at any time)
• CHUBB Insurance IDR 285,000 (individual), IDR 555,000 (family)
• Travel documents (passport, visa, etc.).
• Personal expenses (telephone, mini bar, laundy, etc.).
• Additional tour costs / Optional Tour.
• Excess baggage fees.
• Customs in Jakarta or the country visited.
• Tipping for USD 21 Tour Leader and AUD 18 Driver.

Astrindo Travel Services aims to provide you with the best service and we do our best to ensure that we have taken care of everything, so that you can enjoy your trip without worrying about what happened.

Your satisfaction is our pleasure

Not just promises but commitments that we take very seriously

Source :

http://www.astrindotour.co.id/